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IT Support in Dubai
IT Support Company in Dubai: Remote & On-Site Engineers
A helpdesk your staff can call and engineers who come to your office when needed, for computers, servers, network and Microsoft 365. It starts with a free IT health check.
IT support for offices
IT Support for Businesses in Dubai and the UAE
When a laptop will not start, email stops syncing or the Wi-Fi drops in the meeting room, your team needs one number to call and an engineer who already knows your setup. Caticx Technology provides that as a managed IT support service for offices in Dubai and across the UAE.
We have supported UAE businesses since 2012 and completed more than 2,500 projects. Caticx is a Microsoft Partner and is certified to ISO/IEC 27001:2022 and ISO 9001:2015, so support requests are handled through documented, audited processes.
Remote First, On Site When It Matters
Most everyday problems can be fixed remotely, which is the fastest route back to work for the person affected. When an issue needs hands on the equipment, such as a failed switch, a new workstation or a cabling fault, an engineer visits your office.
Support is normally provided under a yearly contract, so the price is agreed in advance and the same team looks after both the urgent requests and the routine maintenance that prevents them.
How we support you
Remote Helpdesk and On-Site IT Support
Two ways of working, under one contract. The mix depends on your office and how much you rely on your systems.
Remote helpdesk
- Your staff report a problem and an engineer connects securely to the device to fix it.
- Suits password and account issues, email and Microsoft 365 problems, software faults and printer queues.
- No waiting for a visit, so the person affected is working again sooner.
- Works for staff in the office, at home or travelling.
On-site support
- An engineer comes to your office for work that cannot be done remotely.
- Hardware faults and replacements, network and Wi-Fi problems, server and UPS work.
- Setting up new desks, meeting rooms and equipment, and helping with office moves.
- Scheduled preventive maintenance visits, as agreed in your contract.
Everyday requests
What Our IT Support Team Handles
The requests offices raise most often, plus the background work that keeps them from coming back.
- Slow, frozen or faulty PCs and laptops
- Email, Outlook and Teams problems
- Password resets and account lockouts
- New user setup and leaver account removal
- Microsoft 365 licences and mailboxes
- Wi-Fi, internet and network faults
- Printer and scanner problems
- Shared folder and access permissions
- Antivirus alerts and suspicious emails
- Backup checks and file restores
- Windows, macOS and application updates
- Advice before you buy new hardware or software
Who Uses Our IT Support
Offices that depend on their computers, email and network, and want one accountable team to look after them.
Offices without an IT department
A helpdesk for your staff and an engineer to call, without the cost of hiring full-time IT employees.
Companies with an in-house IT person
Your administrator keeps day-to-day control, and we add specialist skills for servers, firewalls and Microsoft 365, plus cover during leave.
New and growing offices
New starters, extra desks, a second branch or a move to a new office handled by the same team that supports you every day.
Businesses running on Microsoft 365
Users, licences, mailboxes, Teams, SharePoint and security settings managed by a Microsoft Partner, alongside your devices and network.
How to Start IT Support with Caticx
A clear route from first call to day-to-day support, including when you are moving from another provider.
- Step 1
Free IT health check
We review your computers, servers, network, backups, Microsoft 365 and security, and list what needs attention.
- Step 2
Fixed quote
You receive a clear yearly price based on your users, devices, servers and sites.
- Step 3
Handover and documentation
We record your systems, licences and admin access, and agree a handover plan with you and your current provider.
- Step 4
Support begins
Your staff are told exactly how to raise a request, and our engineers handle it remotely or on site.
- Step 5
Maintain and review
Preventive maintenance and regular reviews keep recurring problems down and your cover matched to your business.
Where we work
A Dubai IT Support Team on Sheikh Zayed Road
Caticx Technology is based at One Tower on Sheikh Zayed Road, Dubai. Our engineers support offices in Dubai and across the UAE, on site and remotely, under the same contract.
The office is open Monday to Friday, 09:00 to 18:00. You can call +971 4 331 5322, message us on WhatsApp at +971 56 548 4785 or email info@caticx.com to arrange your free IT health check.
FAQ
IT Support in Dubai: Frequently Asked Questions
Still have a question? Our engineers are happy to help.
Ask an engineerWhat does IT support for an office in Dubai include?
Day-to-day help for your staff with computers, email, Microsoft 365, printers, Wi-Fi and network problems, plus the background work that keeps systems healthy: updates, antivirus, backup checks and user account management. Servers, firewalls and storage are covered where you have them.
Do you provide on-site IT support or only remote support?
Both. Most requests are resolved remotely because it is quicker for the person affected. An engineer visits your office when the work needs hands on the equipment, and for scheduled preventive maintenance.
Which areas do you cover?
Our office is on Sheikh Zayed Road in Dubai, and our engineers support offices in Dubai and across the UAE, on site and remotely.
How quickly do you respond to a support request?
Most requests are picked up remotely as soon as they are logged, and an engineer comes on site when an issue cannot be fixed remotely. Response times for each priority level are agreed with you and written into your contract.
How much does IT support cost in Dubai?
The price depends on the number of users, devices, servers and sites, and on whether you need remote support only or remote plus on-site visits. We start with a free IT health check and then send a fixed yearly quote.
What is the difference between IT support and an IT AMC?
IT support is the service your staff use every day. An IT AMC (annual maintenance contract) is the yearly agreement it is delivered under, which also includes preventive maintenance so that fewer problems occur in the first place.
Do you support Macs as well as Windows PCs?
Yes. We support Windows PCs and laptops and Apple Macs, along with Microsoft 365 on both.
Can you work alongside our in-house IT person?
Yes. Many clients keep an in-house administrator for daily tasks and use our team for specialist work on servers, firewalls and Microsoft 365, and for cover during leave.
Can you take over from our current IT support provider?
Yes. We begin with a free IT health check, document your systems, licences and admin access, and agree a handover plan so support continues without a gap.
Book a free IT health check
Tell us how many users, devices and sites you have. We review your setup and send a clear, fixed quote for IT support.
Let's plan your next move
Book a consultation with a Caticx engineer, or tell us what you need and we will send a fixed quote.