New service
AI Automation & Integration Services in Dubai
We implement, integrate and support AI across your IT platforms, from Microsoft 365 Copilot to custom automations that connect your email, CRM, ERP and helpdesk.
Free AI readiness check
Less manual work, faster answers, and IT that runs itself where it should
We map where AI and automation can save your team time, and what needs to be in place first. Then we build it into the systems you already use, with security set up from day one.
What we do
AI that works with the systems you already use
Microsoft 365 Copilot
Licence planning, data permission clean-up, rollout and user training, so Copilot only sees what each person should.
Workflow automation
Approvals, staff onboarding and offboarding, reports, reminders and email tasks that run on their own.
AI platform integration
Connect AI tools with your email, CRM, ERP, helpdesk, SharePoint and file storage, so data flows without copy and paste.
AI assistants & chatbots
Website and internal assistants that answer customer and staff questions 24/7 from your own documents.
AI-assisted IT support
Smarter monitoring, automatic ticket sorting and faster security alerts for the IT we manage for you.
Document & data automation
Read invoices, forms and emails automatically and put the data where it belongs, with checks built in.
Where UAE businesses save time with AI
New starter set-up
An HR form triggers the account, licence, laptop request and welcome email automatically.
Helpdesk triage
AI reads incoming tickets, sets priority, suggests a fix and routes to the right engineer.
Invoice processing
Supplier invoices from email are read, checked and entered into your accounts system.
Website enquiries
A chatbot answers common questions and passes qualified leads to your sales team.
How we deliver AI projects
- Step 1
Assess
Find the tasks worth automating and check data readiness.
- Step 2
Design
Choose the right tools and plan security and access.
- Step 3
Build & test
Set up, connect and test with your real processes.
- Step 4
Train
Short training so your team uses it with confidence.
- Step 5
Support
We monitor, maintain and improve it as part of your IT support.
Security first
AI you can trust with your business data
As an ISO/IEC 27001 certified IT company, we set up AI with the right permissions, data protection and audit trails, and keep it inside the platforms you already secure, such as your Microsoft 365 tenant.
What can AI automation do for a small or mid-size business?
It takes over repetitive tasks such as data entry, approvals, reporting and first-line questions, so your team can focus on customers and growth.
Do we need Microsoft 365 Copilot?
Not always. We look at your needs first. Many automations work with the Microsoft 365 licences you already have.
Is our data safe?
We set strict permissions and use platforms with business-grade data protection, following our ISO/IEC 27001 certified processes.
How long does a first automation take?
It depends on the process and the systems involved. After the free readiness check we give you a clear scope and timeline before any work starts.
Start with a free AI readiness check
We will show you where AI can save your team time, and what needs to be in place first.
Let's plan your next move
Book a consultation with a Caticx engineer, or tell us what you need and we will send a fixed quote.